What a nut-roll. I've been thinking about switching auto insurers, and we've got two grandsons living with us. One has a DL and one will soon have a DL. They can't drive my vehicle, an old Ford F150 until they are insured, so it behooves me to get some quotes.
Forty years ago, I was insured with USAA and thought I'd give them a chance. I've been both on the phone ad online with them for over four hours, answering their questions, and being switched from one rep to another.
It seems that there is a system glitch, because they can't figure out that two guys with the same name, but with different ages and SSNs want to insure with the same company. It's frustrating, and when you add the fact that grandson was covered on Dad's policy and now I want to cover him on Granddad's policy, the whole system goes into vapor-lock.
About four hours into this nut-roll, after having been through at least nine reps, the lady asks me for Belle's DL number. Not a clue. I have her name, R/S, DOB ad SSN, but I have no clue of her DL number. I almost lost it, and told her we'd try again tomorrow morning.
They wonder why I drin.