Our call center is in Tyler Texas. The folks who work there tell me that our local office doesn't have any numbers that we can call. The call goes something like this:
Me. I'd rather talk to someone local. Give me a number at the local office and I'll talk to them.
Call Center Weenie: Sir, your local office doesn't have any numbers you can call. Your local office is walk-in only.
Me. Are you telling me that the Pineville office doesn't have any working telephones?
Call Center Weenie: Yes, sir.
Me. What kind of dumbass do you think I am? You're telling me that the Pineville office of Suddenlink Communications doesn't have any working telephones? That they can't communicate with the outside world?
Call Center Weenie: Well, no sir. I'm sure they have telephones.
Me: Well, give me the number of the office manager there.
I'm sure you all get the drift.
Note to all Call Center Weenies: Your customers are not dumbasses. Your job is not to provide management with an insulating blanket. Your job is to provide customer support. If a customer wants to talk to the local manager, give them the number. All that happens when you treat your customers like a dumbass is that they get pissed and go get the numbers they're looking for. The Pineville service guy has a telephone number. I got it by walking in to the office. It's 318-641-7012. He's a nice fellow who can't quite believe that the Call Center Weenies don't want customers to have his number.