I awoke this morning to another Optimum service outage. I called it in and got the familiar robot. Optimum knows that there is a service outage in my neighborhood and are working diligently to restore service.
I especially like the part in their spiel when they tell me that I can go online for more information. How, exactly, and I supposed to go online when the internet is down? That is a question that no one has been able to answer. Just a dumb-ass robot answering the phones. Telling me what I already know.
Optimum still sucks.
That reminds me of how the local power company tells you to report and outage and track it's status online.
ReplyDeleteAnd when I do get online, they either say there is no outage here or they have no idea what it's the status is.
Sometimes, online is NOT the best option.
Jonathan
I don't know who you have for your mobile/cell service, but I can use my T-Mobile phone as a hot spot if my fiber goes down.
ReplyDeleteSometimes I use it because it's faster than landline, and it's supposed to be unlimited.
I live in Colorado so don't know if this will help. I switched to T Mobile and have a combination router and cell phone receiver so my internet comes over the cell phone towers. When call activity is high the download can be a little slow but usually I don't notice.
ReplyDeleteMaybe you need Elon’s satalight internet
ReplyDeleteNot to defend their crappy customer service, nearly all cable companies are crappy.
ReplyDeleteYou go online with your mobile, usually with their app, if they have one. From my experience, you're better off with the machines than the actual human customer service they hire.